FAQ

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Need something cleared up? Here are our most frequently asked questions.
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What is Sequence?

Sequence is the first of its kind financial router! Visualize your money flow, set smart routing rules and execute complex financial strategies all from one, powerful platform.

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Is Sequence a Bank?

Sequence is not a bank. It’s a technology company with a banking partner. Sequence has partnered with Thread Bank to meet all its banking needs. Using Thread Bank’s infrastructure, Sequence can open bank accounts and perform transfers.
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How does Sequence create transfers?

Sequence uses bank accounts to create transfers. When someone opens an account with Sequence, they are opening a bank account with Thread Bank. Sequence then uses that bank account to create transfers on behalf of the customer (you).
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Where should Sequence be located in my cash flow?

Sequence is designed to sit between a person's income sources (salary, clients, etc.) and their banking accounts (checking, savings, investments, credit cards, loans, etc.). Because money flows through Sequence, transfer times are much faster.
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How do I get started?

After signing in to Sequence, create your first Income Source and connect your accounts. Next, create rules to distribute money from the Income Source to the connected accounts. Finally, take your Income Source banking details (routing and account number) and update your real-world income source to send money to Sequence instead of your checking account.
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Do I need to replace my bank?

No! Sequence is not a bank replacement. It is a routing platform that helps you distribute your income where it needs to go.
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Why do I need an Income Source? can’t I just use my regular bank?

You can, but it’s not recommended. Most people have their salary (or other income) sent to their main checking account and want Sequence to use that account as the source of funds. The issue is that pulling from an external bank account can take up to 4 days, which is a long time. For this reason, Sequence developed the Income Source. Income Source is an internal checking account that transfers funds quickly. Once you set up your income to go directly to an Income Source, transfers should reach their destination within a few hours.
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How long do transfers take in Sequence?

In Sequence, we differentiate between three types of transfers:
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  • Account to Account: This involves pulling funds from one external account and sending them to another external account. This transfer can take up to 4 days, provided there is no bank holiday.
  • Sequence to Account: This transfers money already in Sequence (in a Pod or an Income Source) to an external account. It usually takes a few hours to complete.
  • Internal to Sequence: This is a transfer between two internal Sequence accounts (a Pod or an Income Source). This transfer is instantaneous.
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What about my bank bonuses?

Many people rely on direct deposit for benefits and bonuses. Sequence lets you keep your bonuses (or even get more!). Simply go to the rule settings, toggle the option to "Mark as direct deposit," and you’re all set.
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What types of accounts can I link?

Sequence supports a wide variety of account types. We currently support connecting checking, savings, investment accounts (with account and routing numbers), credit cards, and loans. We use Plaid and Finicity to connect accounts, and Method and Spinwheel to connect liabilities.
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What if my bank doesn’t support Plaid?

Sequence uses Plaid (and other services) to get information about the balance of external accounts. If your bank does not support any of these services, you can still use Sequence. Simply enter your bank account and routing numbers to easily automate funds to your account.
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How do I deposit money into Sequence?

Getting money into Sequence is simple. Create an Income Source by clicking on “Add an Income Source” at the bottom of the home screen and copy the account and routing numbers. Then, update the service that pays you to fund the Income Source instead of your checking account.
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What are Pods?

Pods are internal checking accounts within Sequence. They are used to separate and collect funds for specific purposes. You can use them to save for your next vacation, set up an emergency fund, or set aside money for taxes. Each Pod has a virtual debit card associated with it, allowing you to spend money directly from your Pod.
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